Support Center

Privacy and Security

Two-Factor Authentication (2FA)
We want to make sure you are always really you. To allow better security than what only your password offers, we enable two factor authentication. You can e...
Tue, 3 Mar, 2020 at 4:55 PM
How do I set up Two-factor authentication (2FA)?
Below you will find a step-by-step explanation of how to set up 2FA. Log in to your BUX Crypto account Navigate to 'Settings' Under 'S...
Wed, 11 Mar, 2020 at 1:56 PM
Why is my 2FA not working?
Sometimes 2FA fails. In many cases this is because the time on your separate devices (e.g. PC and Mobile) are not synchronized.  If the time and date mi...
Wed, 11 Mar, 2020 at 1:58 PM
I lost access to my device. Can I restore 2-step verification?
Sh*t happens! There are two ways to possibly restore your 2FA and gain access to your BUX Crypto account again. 1. Install your Authentication app and u...
Thu, 26 Mar, 2020 at 10:46 AM
Is my money safe with BUX Crypto?
Your money is safe with BUX as it is protected through the segregation of assets. This means that BUX’s liabilities are completely separated from your asse...
Tue, 3 Mar, 2020 at 4:56 PM
Why can't I lose more money than I invest?
BUX Crypto guarantees that you cannot lose more money than the amount that you invest. That is because you are buying actual assets (and are thus not tradin...
Tue, 3 Mar, 2020 at 4:56 PM
Why do you need my personal data?
Cryptocurrencies are often associated with anonymity and fraudulent behaviour. Therefore, as of 2020 the Dutch central bank (de Nederlandsche Bank) has impl...
Wed, 4 Mar, 2020 at 11:55 AM